Southern Style Design Bar - Don't waste your money! Rude seller, damaged order, poor customer service
Ordered vinyl on 8/21/17, arrived 10/6/17 damaged. The box had obviously been crushed prior to shipping, so the items would fit.
It had been awkwardly taped shut, and the vinyl was thrown inside without any protective covering. The box had water damage, and everything inside was wet. The southern style bar was notified and claimed it was all USPS' fault so she wasn't responsible, that I needed to file through USPS. I spent over an hour registering, filing, resizing images so I could submit the claim.
When I let her know that I was disappointed that she wasn't taking any responsibility and dumping the work of filing a claim on me; she responded unprofessionally by calling me a "lazy f**k", "a**hat", "snowflake", and claimed she was "out of money" for my order and to "enjoy my wet vinyl". I've never experienced such horrible customer service!! She could've easily offered a refund or reship, filed the claim herself and been directly reimbursed by USPS. However, after reading MANY negative reviews online...I'm guessing she can't file any more claims because she's claimed over 60 packages as missing and damaged.
I'm a small business owner who ships over 300 packages a year; to put it into perspective, I've only ever had to claim 3 packages as missing. Something very shady about Southern Style Design Bar
Product or Service Mentioned: Southern Style Design Bar Shipping Service.
Reason of review: Poor customer service.
Monetary Loss: $15.
I liked: Prices.
I didn't like: Did not package with care, Customer service, Profanity from seller, Damaged product, Blamed usps.